@inproceedings{TUC-CSCW/MPL09,
  author = "C. Mumme and N. Pinkwart and F. Loll",
  title = "Design and Implementation of a Virtual Salesclerk",
  year = 2009,
  booktitle = "Proceedings of the 9th International Conference on Intelligent Virtual Agents (IVA)",
  publisher = "Springer Verlag",
  number = 5773,
  keywords = "vsaicve"
}