@inproceedings{TUC-CSCW/MPL09, author = "C. Mumme and N. Pinkwart and F. Loll", title = "Design and Implementation of a Virtual Salesclerk", year = 2009, booktitle = "Proceedings of the 9th International Conference on Intelligent Virtual Agents (IVA)", publisher = "Springer Verlag", number = 5773, keywords = "vsaicve" }